Information Lines

Easily accessible and uninterrupted communication is an essential component of effective customer service, staff management and business continuity strategies.

In the event of an internal problem or an external incident that disables your regular means of communication with your key audiences (customers, suppliers, staff, shareholders etc.) a Broadsystem information service can help prevent brand damage and regain confidence quickly and easily.

With Broadsystem, you can decide:

	Whether they contact you or you contact them
	Which channel best suits the audience (telephone, text, email etc.)
	Whether to deploy trained advisors or a fully automated solution.

IVR advice lines allow for - Instant set-up, immediate scalability, total control over content, continuous service and flexibility, all at a low cost!

SMS broadcast - Broadsystem’s SMS platform includes a feature enabling authorised users, to create and send text messages to specific audiences, remotely via the internet.  Broadsystem’s SMS information services have near instant set-up, allow for fast distribution, provide total, real-time control over audience selection & content, are completely secure and are low cost.

Live contact crisis management - The bureau operation enables us rapidly (in some cases, instantly) to deploy a live call handling resource for simple telephone requirements, such as a scripted crisis management help-lins. This can buy valuable time while we allocate and train a dedicated advisor team with the detailed knowledge and skill set to resolve more complex and sensitive customer enquiries.

Our Information Line Clients include:  Merck Sharp & Dohme (Vioxx help-line), COI (During the Foot and Mouth outbreak), Body Shop (Following the London bombings in July 2005), FSA and The Disaster Emergencies Committee (within hours of the Tsunami disaster striking on Boxing Day 2004).