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Automated Call Handling (IVR)
When you run a successful direct response campaign, you're going to expect the phones to start ringing. If your in-house system can't cope with the volumes, or if you don't have automated telephone technology in place, we can help.
Broadsystem has the latest automated telephony technology and an inbound call handling capacity of 4,000 lines - we handle some of the UK's largest telephone response campaigns. In fact, we take over 50 million calls a year through our automated service.
So, no matter how many calls you anticipate, you can rest assured that Broadsystem is capable of managing your campaign.
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Even if your service calls for
live agent call handling, automated call handling is an ideal
way of supporting
this service at times of ‘peaky’ campaign activity, for example
with TV advertising. ** |
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You can use our Automated Call Handling for:
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Self-liquidating promotions |
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Competition Lines |
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Brochure fulfilment |
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Promotional response handling |
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Customer helplines |
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Public information lines |
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Charity donation handling |
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Auto-attendant call management |
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Payment processing and data capture... |
Watch this space: we’ll soon be launching
our state-of-the-art speech recognition technology which will increase
the levels of convenience and interactivity for your customers
even further.
Our clients include: COI Communications,
GSK, learndirect (through COI), British Airways, Eurotunnel, P&G, Park Group, & Open University.
If you would like to discuss how Broadsystem's Automated Call Handling capability can help you have closer contact with your prospects and customers, please .
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